SS Grand Home · Empire Realty

Privacy Policy

Effective date: 13 August 2026

1. Introduction

This Privacy Policy describes how SS Grand Home / Empire Realty ("we", "us", or "our") collects, uses, and protects information when you use our channel partner website at myempireweb.com and our Android mobile application (package name: app.empire.web, "Empire Realty").

The mobile app displays our web-based partner portal inside the app. Most data processing occurs through that website when you sign in and use partner features.

2. Information we collect

  • Account information: phone number, name, and other details you provide when registering or using the channel partner portal.
  • Authentication data: login session tokens stored securely to keep you signed in.
  • Business activity: bookings, customers, commissions, plots, and related records you create in the portal.
  • Device permissions (mobile app): internet access; camera and photo/media access when you upload images (for example KYC or booking documents) through the web portal in the app.
  • Contacts (mobile app): if you use the Contacts feature for WhatsApp outreach, the app reads your device contacts so you can select and group them. Your full contact list stays on your device; only the phone numbers you choose to message are sent to our servers to deliver that message, and those numbers are logged for delivery audit.
  • Technical data: IP address, browser or app type, and usage logs for security and service operation.

3. How we use information

We use collected information to:

  • Provide and maintain the channel partner and admin portals
  • Authenticate users and enforce role-based access
  • Process plot bookings, commissions, and customer records
  • Communicate with you about your account or transactions
  • Send WhatsApp messages on your behalf to contacts you select
  • Improve security, prevent fraud, and comply with legal obligations

4. Sharing of information

We do not sell your personal information. We may share data with service providers who host our infrastructure (for example cloud hosting and databases), only as needed to operate the service, and subject to appropriate safeguards.

When you use the WhatsApp outreach feature, the recipient phone numbers you select are shared with our WhatsApp messaging provider (BhashSMS) solely to deliver the messages you send.

5. Data retention

We retain information for as long as your account is active or as needed to provide services, comply with law, resolve disputes, and enforce agreements.

6. Security

We use industry-standard measures including encrypted connections (HTTPS), secure authentication, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

7. Your choices

You may request access, correction, or deletion of your personal data where applicable by contacting us. You can revoke camera, photo, or contacts permissions in your device settings; some features may not work without those permissions.

8. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Delete your account and data

Empire Realty (SS Grand Home channel partner app, package app.empire.web) allows account holders to request deletion of their account and associated personal data.

How to request account deletion

  1. Email us at support@myempireweb.com from the email address linked to your account (if applicable), or include your registered phone number and full name.
  2. Use the subject line: Account deletion request — Empire Realty.
  3. We will verify your identity and process your request within 30 days.

What we delete

  • Your user account and login credentials (phone/PIN access)
  • Profile information (name, contact details)
  • Partner activity data tied only to your account, where deletion is legally permitted

What we may keep

  • Booking, commission, and financial records required for legal, tax, or audit purposes (typically retained as required by applicable law, then deleted or anonymized)
  • Anonymized or aggregated data that cannot identify you
  • Security and server logs for a limited period for fraud prevention

11. Contact us

For privacy-related questions or requests, contact us at: support@myempireweb.com